FREE SHIPPING
PRODUCTS RETURN WITHIN 60 DAYS
NEW SALES AND PROMOS EVERY DAY
Shipping and payment
| Delivery Method | Purchase Value | Delivery costs | Cash on Delivery |
|---|---|---|---|
 | From 100 € | Free | Not Possible |
| To 100 € | 7.05 € | Not Possible | |
| From 100 € | Free | Not Possible |
| To 100 € | 6.54 € | Not Possible |
All our shipments are delivered by courier or through a local carrier. When creating an order, it is necessary to enter the place of delivery where you will be available during the day. If the place of delivery is your job, it is necessary to state the name of the company where you want to deliver the package in addition to your name. We will inform you via e-mail about each step of your order, as well as about the shipment of goods.
Important information:
We recommend opening the shipment immediately after receipt and checking that the goods are not damaged, even if the packaging of the goods is not damaged. If the shipment shows signs of damage upon delivery, refuse to accept it! If this unpleasant situation occurs, please inform us immediately (but no later than the next working day) about the situation via email to factcool-en@factcool.com.
The situation will be resolved as soon as possible.
In the event that the customer receives the shipment from the courier, the customer is fully responsible for any complaints. Without a complaint protocol from the carrier, it is not possible to claim damages. Such a request will not be accepted.
In case of non-collection of the goods, please keep in mind that we charge the shipping price according to the selected carrier in the order.